The legal stuff

Terms and Conditions

Last Updated: November 12, 2024

Welcome to Real·Emails ("we", "us", or "our"). These Terms and Conditions ("Terms") govern your access to and use of our API services and website, including real-emails.com and api.real-emails.com (the "Service"). By accessing or using the Service, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you may not use the Service.

Please read these Terms carefully before accessing or using our Service.

1. Definitions

  • Service: The API services, tools, and features provided by Real·Emails through real-emails.com or its subdomains (e.g., api.real-emails.com), including the detection of disposable and temporary email addresses, email list cleaning, and associated functionalities.
  • User: Any individual or entity that accesses or uses the Service.
  • API: The application programming interface provided by Real·Emails that allows Users to access and use the Service to check email addresses.
  • Disposable Email/Domain: An email address or domain known to provide temporary email services often used for non-permanent, throwaway purposes.
  • Temporary Email/Domain: An email address or domain designed for short-term use, which may not persist over time and is often used to bypass standard registration or verification processes.
  • Email Check: The process of analyzing an email address or its domain using the Service to determine its validity, domain type, and associated risk.
  • Dashboard: The online interface provided to Users for managing their account, viewing reports, and submitting feedback on potential false positives or negatives.

2. Service Description

Real·Emails provides an API and associated tools that detect disposable and temporary email addresses, allowing businesses to improve data integrity, prevent fraud, and manage their email lists more effectively. Our Service includes the following key components:

2.1 Disposable Email Detection API

Our API is designed to identify disposable and temporary email addresses, offering insights that help businesses make informed decisions regarding user sign-ups or data collection. Note that our Service does not block or prevent any action itself; it solely provides information allowing the User to decide on appropriate actions to be taken on their end.

  • Whether the email domain belongs to a known disposable/temporary email provider.
  • Whether the domain exists.
  • Whether the domain is configured with valid DNS MX records.
  • Other heuristics, including domain risk scoring, as developed by Real·Emails.

2.2 List Cleaning Service

Our one-time email list cleaning service allows businesses to upload and clean email lists, identifying and removing disposable or invalid email addresses. This enhances the quality of communication and ensures better engagement.

2.3 Third-Party Integrations

We may provide integrations with third-party platforms (e.g., WordPress, e-commerce tools) to make our API services accessible to non-technical users. These integrations are covered under the present Terms and any applicable terms from the respective platforms.

3. Account Registration and Security

Registration is required to access our Service. You agree to:

  • Provide accurate, current, and complete information during registration.
  • Maintain the confidentiality of your account credentials and any API key provided.
  • Treat your API key as confidential information. You must not share it or allow unauthorized access to it. You are responsible for any activity conducted with your API key.

We are not liable for any loss or damage arising from unauthorized use of your account or API key.

4. Fees and Payment

4.1 Subscription Plans and Credits

Our Service operates on a credit-based model. One email check consumes one credit.

  • Pay-As-You-Go: Purchase credits as needed, with no long-term commitment. Credits do not expire and are non-refundable.
  • Monthly Subscription: A monthly plan provides a set number of credits each period. Subscriptions renew automatically unless canceled, and unused credits expire at the end of the period.

4.2 Overage Charges

If your monthly credit quota is exceeded, additional credits will be automatically provided and charged at the standard pay-as-you-go rate. These charges will be added to your next billing cycle.

4.3 Refund Policy

  • Pre-Purchased Credits: Credit purchases are final and non-refundable.
  • Subscription Cancellations: You may cancel your subscription at any time. Your subscription will remain active until the end of the current billing period, and credits for that period will not be refunded.

4.4 Payment Information

By using our Service, you authorize Real·Emails to charge your payment method for fees related to your subscription or pay-as-you-go purchases.

Failure to pay outstanding balances may result in the suspension or termination of your access to the Service.

5. Use of the Service

5.1 Lawful Use of the Service

You agree to use the Service under these Terms and for lawful purposes only. Prohibited activities include, but are not limited to:

  • Using the Service for unlawful or fraudulent activity.
  • Attempting to reverse-engineer, decompile, or disassemble any part of the Service.
  • Circumventing security measures related to the Service or integrated third-party platforms.

Non-compliance may result in the immediate suspension or termination of your access to the Service.

5.2 Fair Use of the API

The API provided by Real·Emails is intended to be used in accordance with these Terms for legitimate business purposes only. Users are expected to use the Service in a reasonable manner that does not disrupt or negatively impact the performance or accessibility of the Service for other Users. Examples of fair use include, but are not limited to:

  • Integrating the API for real-time email verification in a manner consistent with the intended purpose of the Service.
  • Using the API for periodic or large-scale list cleaning within a reasonable frequency that aligns with subscription limits or purchased credits.

5.2.2 Prohibited Use

Users agree not to:

  • Use the API in any way that could interfere with, disrupt, or negatively affect the stability or performance of the Service.
  • Implement automated systems or scripts that send excessive or continuous requests to the API beyond the agreed-upon usage limits.
  • Share or distribute API keys to unauthorized parties or third parties not covered under the User’s account.

Any breach of this policy may result in the suspension or termination of access to the Service, as outlined in the Termination section of these Terms.

5.2.3 API Throttling

To ensure the best service and equal access for all Users, Real·Emails may implement throttling measures to manage and regulate the volume of requests to the API.

  • Rate Limiting: Restricting the number of API requests allowed within a specific time frame (e.g., requests per minute/hour).
  • Temporary Suspension: Temporarily suspending access to the API if usage exceeds predefined thresholds necessary to maintain service stability.
  • Notification: Users will be notified if their usage patterns consistently approach or exceed fair use limits, with guidance on how to optimize their usage.

5.2.4 Right to Adjust Policy

Real·Emails reserves the right to modify this Fair Use Policy and its throttling parameters at any time. Updates will be posted on our website, and Users are responsible for reviewing any changes. Continued use of the Service after modifications to the Fair Use Policy indicates acceptance of the revised terms.

6. Data Security and Privacy

We prioritize data security and follow best practices to safeguard your information. For detailed information on data collection, use, and protection, please review our Privacy Policy. While we strive to maintain a secure Service, unauthorized third parties may still defeat our security measures. You acknowledge that you use the Service at your own risk.

7. Termination

We reserve the right to terminate or suspend your account and access to the Service. We will do our best to provide notice where applicable. Termination may occur for reasons such as:

  • Violation of these Terms.
  • Non-payment of fees.
  • Engagement in fraudulent or illegal activities.

Any outstanding balances for unpaid services will remain payable, and rights granted under these Terms will cease immediately upon termination.

8. Intellectual Property

All content, trademarks, and intellectual property related to the Service are the property of Real·Emails or its licensors. You are granted a limited license to use the Service solely for your internal business operations. You must not reproduce, modify, or create derivative works from any part of the Service without our explicit permission.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without any warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. While we do our best to maintain a live service and follow best practices regarding code quality, we do not guarantee uninterrupted or error-free performance. You acknowledge that the Service may produce false positives and false negatives. Users can report potential false results through the dashboard. You use the Service at your own risk.

10. Limitation of Liability

Real·Emails, its affiliates, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the Service, even if advised of the possibility of such damages. Our total liability for any claim shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold Real·Emails, its officers, directors, employees, and agents harmless from any claims, losses, damages, liabilities, and expenses (including legal fees) arising out of your use of the Service, violation of these Terms, or infringement of third-party rights.

12. Changes to the Terms

We may modify these Terms at any time. Any changes will be posted on our website, and you agree to review the Terms periodically. Continued use of the Service after changes signifies your acceptance of the revised Terms.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of France. Any dispute arising in connection with these Terms, which the Parties will not resolve amicably, will be submitted to the exclusive jurisdiction of France's public courts.

14. Contact Information

If you have any questions about these Terms, please contact us at [email protected].